Terms & Conditions

Clause 1

Definitions

In these Terms & Conditions, the following terms have the meanings set out below unless the context clearly requires otherwise:

• "jin11", "we", "us", or "our" refers to the jin11 platform and its operating entity, which holds an international gaming licence and operates the website at https://jin11.pro.
• "Platform" means the jin11 website, mobile web application, and all related services, games, and tools made available at https://jin11.pro.
• "Member", "you", or "your" refers to any registered user who has created an account on the Platform and accepted these Terms.
• "Account" means the personal account created by a Member for the purpose of accessing jin11 services.
• "IDR" or "Rupiah" means Indonesian Rupiah, the currency in which all transactions on the Platform are denominated.
• "Bonus Funds" means any promotional credit, free bet, free spin value, or cashback credit awarded to a Member under a jin11 promotion.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they become eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity and age verification process jin11 applies to Member accounts in accordance with international anti-money-laundering and responsible gaming standards.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone for all processing windows and customer service hours referenced in these Terms.

Clause 2

Eligibility

To open and maintain an Account on jin11, you must satisfy all of the following eligibility criteria at all times:

• You must be a resident of Indonesia and at least 21 years of age. jin11 does not accept registrations from individuals under 21, regardless of the legal gambling age in any other jurisdiction.
• You must be legally capable of entering into a binding agreement under Indonesian law and any other applicable jurisdiction.
• You must not be a current employee, officer, director, contractor, or immediate family member of any employee of jin11 or its affiliated game-studio partners.
• You must not be self-excluded from the jin11 Platform or from any other gambling platform through a self-exclusion programme that you have voluntarily enrolled in.
• You must have the legal right to use the payment method(s) you register on your Account. Using payment accounts belonging to third parties is strictly prohibited.

Clause 3

Account Registration

Each individual may hold only one (1) Account on the jin11 Platform. Creating multiple accounts — whether using different email addresses, phone numbers, bank account details, or device identifiers — constitutes multi-accounting and is a serious breach of these Terms. jin11 reserves the right to close all associated accounts and confiscate any balances in such cases.

When registering, you agree to provide accurate, current, and complete information. This includes your legal full name as it appears on your national identity card (KTP or equivalent government-issued ID), your date of birth, a valid email address, and an Indonesian mobile phone number. You are responsible for keeping this information up to date. Submitting false or misleading registration information may result in immediate account closure.

You are solely responsible for all activity conducted through your Account. jin11 is not liable for any loss or damage arising from your failure to maintain the confidentiality of your login credentials. You must notify jin11 support immediately if you become aware of any unauthorised use of your Account or any breach of security.

jin11 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for the refusal.

Clause 4

Identity Verification (KYC)

jin11 operates a mandatory Know Your Customer process in accordance with international anti-money-laundering (AML) standards and responsible gaming obligations. KYC verification may be triggered at registration, before a withdrawal is processed, when a cumulative deposit threshold is reached, or at any other time jin11 deems necessary.

When requested, you must provide one or more of the following documents within the timeframe specified in the KYC request notification:

• Proof of Identity: A clear copy of your Indonesian National Identity Card (KTP), passport, or other government-issued photo ID showing your full legal name and date of birth.
• Proof of Address: A utility bill, bank statement, or official government letter issued within the past 90 days and showing your name and Indonesian residential address.
• Proof of Payment Method: A screenshot or photograph of the bank account, e-wallet account (OVO, DANA, GoPay, ShopeePay, LinkAja), or other payment method registered to your jin11 Account, confirming ownership.
• Source of Funds: In certain cases, jin11 may request documentation confirming the legitimate origin of funds deposited to your Account, including payslips, tax filings, or bank statements.

Failure to complete KYC within the specified timeframe will result in the suspension of withdrawal and deposit functionality until verification is satisfactorily concluded. jin11 handles all KYC documents in strict confidence in accordance with its Privacy Policy.

Clause 5

Deposits

All deposits to a jin11 Account must be made through one of the approved payment methods listed on the Platform at the time of deposit. Currently approved methods include bank transfers via BCA, BRI, BNI, Mandiri, and CIMB Niaga, and e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. This list is subject to change; the current live list is always displayed on the jin11 deposit page.

The following rules apply to all deposits:

• All deposits must originate from a payment account registered in your own legal name. Third-party deposits are strictly prohibited and will trigger an immediate account review.
• Minimum and maximum deposit amounts per transaction are displayed on the deposit screen and may vary by payment method. Standard minimum deposit is Rp 10.000.
• jin11 does not charge a platform fee on deposits. Any charges applied by your bank or e-wallet provider are outside jin11's control and are your responsibility.
• Deposits are credited to your jin11 balance upon confirmation from the payment processor. Bank transfer deposits are typically credited within 3 minutes during standard WIB banking hours; e-wallet deposits are typically instant.
• If a deposit is not reflected in your Account balance within 30 minutes of transfer, contact jin11 support with your transfer receipt and Account details for manual verification.

Clause 6

Withdrawals

Withdrawals from a jin11 Account are subject to the following conditions:

• Your Account must have successfully completed KYC verification before any withdrawal is processed.
• Withdrawals must be made to a payment account registered in your own legal name and matching the details on your verified KYC documents. jin11 does not process withdrawals to third-party accounts under any circumstances.
• The minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits per transaction and per day are displayed on the withdrawal screen and may vary by payment method and Account tier.
• Verified withdrawal requests submitted during standard WIB banking hours (Monday to Friday, 08:00–21:00 WIB) are processed within 15 minutes. E-wallet withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja are processed within 60 seconds at any time of day.
• Withdrawals submitted outside standard banking hours for bank transfer methods may be processed at the start of the next available banking window.
• jin11 does not charge a platform fee on withdrawals. Fees imposed by your bank or e-wallet provider are your responsibility.
• jin11 reserves the right to conduct additional verification checks before processing any withdrawal request, particularly for large amounts or accounts displaying unusual activity patterns.

Clause 7

Bonuses & Promotions

jin11 offers a range of promotional offers to eligible Members, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Indonesian Independence Day. All promotions are subject to the specific terms published on the relevant promotion page as well as the general bonus rules set out in this clause.

7.1 General Bonus Rules

• Bonus Funds are credited to a separate promotional balance and must be wagered before they can be converted to withdrawable cash.
• Each promotion states its Wagering Requirement as a multiplier (e.g., 30x). You must wager the total of the Bonus Funds multiplied by that figure before a withdrawal of associated winnings is permitted.
• Unless stated otherwise in the specific promotion terms, the minimum odds for qualifying wagers are 1.50 for sportsbook bets and all-stakes for casino games, excluding certain restricted game categories.
• Bonus Funds expire if the Wagering Requirement is not met within the stated promotional period. Expired Bonus Funds are forfeited without compensation.
• One welcome bonus per household, per device, and per IP address. jin11 uses automated and manual detection to identify bonus abuse, including multi-accounting, arbitrage betting, and matched-betting strategies using Bonus Funds.

7.2 Bonus Abuse & Forfeiture

jin11 reserves the right to void Bonus Funds and any associated winnings, and to close an Account, if jin11 reasonably determines that a Member has engaged in any form of bonus abuse. This includes but is not limited to: opening multiple accounts to claim the same promotion; using Bonus Funds in a way designed to exploit low-edge games contrary to the intent of the promotion; or providing false information to qualify for a promotion.

7.3 Changes to Promotions

jin11 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any modification does not adversely affect the Wagering Requirement already in progress for Members who have already claimed the promotion.

Clause 8

Gameplay Rules

All games available on the jin11 Platform — including but not limited to live casino games (baccarat, roulette, blackjack, dragon tiger), slot titles, Mahjong, Andar Bahar, and sportsbook markets — are governed by the individual game rules published by the respective game studio or sportsbook engine, which are incorporated by reference into these Terms.

• Jin11 uses certified Random Number Generator (RNG) software for all non-live casino games. RNG integrity is independently tested and certified by recognised third-party testing laboratories.
• Live casino games are streamed from licensed studios operated by Evolution Gaming and Pragmatic Play Live. The house rules for each live game are displayed on-screen before each round.
• Sportsbook odds are updated in real time. Odds are subject to change before a bet is confirmed. The odds displayed at the moment of bet confirmation are the odds that apply to that wager.
• In the event of a technical malfunction during a game round, the affected round will be voided and stakes returned. jin11's decision on technical disputes is final, subject to the complaints procedure in Clause 16.
• jin11 reserves the right to void any bet placed on an event or game where a system error caused incorrect odds or game parameters to be displayed.

Clause 9

Prohibited Conduct

The following actions are strictly prohibited on the jin11 Platform. Any Member found to have engaged in prohibited conduct may have their Account suspended or permanently closed, their balances forfeited (to the extent permitted by applicable law), and the matter reported to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or KYC.
• Opening or operating more than one Account on the Platform.
• Using automated bots, scripts, software, or artificial intelligence tools to place bets, exploit game mechanics, or manipulate Platform functions.
• Engaging in or facilitating money laundering, match-fixing, or any other activity that constitutes a criminal offence under Indonesian or international law.
• Exploiting software bugs, errors, or vulnerabilities in the Platform's games or payment systems. Any winnings arising from such exploitation are void.
• Using a VPN, proxy, or other IP-masking technology to circumvent geographic or account restrictions.
• Harassing, threatening, or abusing jin11 staff or other members through any communication channel.
• Attempting to access another member's account or any part of the Platform's backend systems without authorisation.

Clause 10

Intellectual Property

All content on the jin11 Platform — including but not limited to the jin11 brand name and logo, website design, text, graphics, game interfaces, promotional materials, and software — is the property of jin11 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any part of the Platform's content or software.

Game content — including slot titles, live casino interfaces, and sports data feeds — is licensed to jin11 by third-party studios and data providers. All intellectual property rights in game content remain with the respective studio or provider.

Clause 11

Privacy & Data

jin11's collection, use, storage, and processing of your personal data is governed by the jin11 Privacy Policy, which is incorporated into these Terms by reference. By creating an Account, you acknowledge that you have read and understood the Privacy Policy.

In summary, jin11 collects personal data necessary to operate your Account, process payments, comply with KYC and AML obligations, deliver customer support, and — where you have given consent — send promotional communications. jin11 does not sell your personal data to third parties. Data is shared only with payment processors, game studios, and regulatory bodies as required to provide the service or comply with legal obligations.

Clause 12

Responsible Gaming

jin11 is committed to promoting responsible gaming and maintaining an environment where gaming remains a form of entertainment. The Platform is strictly 21+ only. The following tools are available to all Members from the Account dashboard at all times:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Session Time Reminders: Set alerts that notify you after a specified period of continuous play.
• Cooling-Off Period: Take a break of 24 hours, 7 days, or 30 days. During a cooling-off period your Account is suspended for gaming purposes but you may still withdraw any existing balance.
• Self-Exclusion: Permanently exclude yourself from the jin11 Platform. Once activated, self-exclusion cannot be reversed for a minimum of 6 months. jin11 will not send promotional communications to self-excluded Members.

If you are concerned that gaming is negatively affecting your finances, relationships, or mental health, we encourage you to use these tools and to contact our 24/7 Indonesian-speaking support team. Further information is available on our dedicated Responsible Gaming page.

Clause 13

Limitation of Liability

To the fullest extent permitted by applicable law, jin11's total liability to you in connection with your use of the Platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by you to your Account in the 12 months immediately preceding the event giving rise to the claim.

jin11 is not liable for:

• Any loss of profits, revenue, business, data, or goodwill, whether direct or indirect.
• Indirect, consequential, special, or punitive damages of any kind.
• Service interruptions caused by events outside jin11's reasonable control, including but not limited to acts of God, telecommunications outages, government actions, or third-party payment processor failures.
• The content, accuracy, or availability of any third-party service accessed through links on the Platform.
• Any loss arising from your failure to maintain the security of your Account credentials.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

Clause 14

Termination

14.1 Termination by You

You may close your jin11 Account at any time by contacting our support team at [email protected]. Before closure, you must withdraw any remaining real-money balance to your verified payment method. Bonus Funds that have not met the applicable Wagering Requirement at the time of closure will be forfeited.

14.2 Termination by jin11

jin11 reserves the right to suspend or terminate your Account at any time, with immediate effect and without prior notice, if:

• You breach any provision of these Terms.
• jin11 suspects fraudulent activity, money laundering, or any prohibited conduct as described in Clause 9.
• Your Account fails to complete KYC verification within the required timeframe.
• Continued operation of your Account would expose jin11 to regulatory, legal, or reputational risk.

Upon termination for cause, jin11 reserves the right to confiscate Bonus Funds and any winnings derived from Bonus Funds. Real-money deposits are returned to the verified funding source after completion of any required investigation, subject to any applicable legal holds.

Clause 15

Amendments

jin11 reserves the right to amend these Terms & Conditions at any time. Where a change is material — for example, a change to withdrawal fees, eligibility criteria, or wagering requirements — jin11 will provide at least 7 days' notice by email to the address registered on your Account and by posting a prominent notice on the Platform.

For minor, non-material changes (such as corrections to typographical errors, clarifications of existing provisions, or updates to contact details), jin11 may update the Terms without prior notice. The "Last Reviewed" date at the top of this page will always reflect the most recent update.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must close your Account in accordance with Clause 14.1 before the effective date of the changes.

Clause 16

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of the jurisdiction in which jin11 holds its international gaming licence.

16.1 Complaints Procedure

If you have a complaint about the jin11 Platform, your first step is to contact our 24/7 support team via live chat or email at [email protected] with a clear description of the issue and any supporting evidence. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days (WIB).

16.2 Escalation & Arbitration

If your complaint is not resolved to your satisfaction through the internal process, unresolved disputes shall be referred to and finally resolved by binding arbitration before a recognised international arbitration body, in accordance with that body's rules in force at the time of the dispute. The arbitration will be conducted in English. The arbitral award will be final and binding on both parties.

16.3 Indonesian Consumer Rights

Nothing in this clause limits any rights you may have as a consumer under Indonesian consumer protection legislation (Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Konsumen) to the extent that such rights apply to your use of the Platform and cannot be contractually waived.

Clause 17

Contact Us

If you have any questions about these Terms & Conditions, wish to make a complaint, or need assistance with your Account, please contact the jin11 support team through any of the following channels:

• Live Chat: Available 24/7 via the chat icon on the jin11 Platform. Average first response time under 90 seconds.
• Email: [email protected] — responses within 24 hours for general enquiries; within 4 hours for urgent account or payment issues.

Our support team operates in Indonesian and English, 24 hours a day, 7 days a week, including public holidays. For responsible gaming enquiries specifically, our dedicated team is available at the same contact points and is trained to provide confidential guidance without judgment.